At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 

Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 

As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.

IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   

Job Summary: 

As an Client Services Representative you will be closely working with sales and operations to coordinate and execute the provision of statements of work for manufacturing projects to clients while ensuring that all information and documents are put into centralized databases and repositories.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  
⦁    Serve as the primary interface for clients to gather appropriate information regarding proposals, pricing, etc.
⦁    Ensure all required legal documents are in place.
⦁    Coordinate communications with sales, project management, scientific staff, and clients to provide information regarding Proposals/SOWs.
⦁    Writing/review of quotes and Proposals/Statements of Work (SOW) for all clients and liaising with Sales, Project Managers, Operations, and Biologics Agents and Partners to ensure Proposals/SOWs are technically accurate, priced correctly, and delivered in a timely manner.
⦁    Follow up with clients and the field and inside sales teams to ensure that proposals are complete and answer their needs.
⦁    Participate in multi-site bid processes to ensure seamless presentation to clients.
⦁    May attend trade shows on behalf of site to develop potential new business and present capabilities information to trade show attendees.
⦁    Serve as backup for Sales Team, as required.
⦁    Assist with updating, maintaining, and pulling reports from applicable databases/CRM.
⦁    Create and maintain department files
⦁    Perform all other related duties as assigned.

QUALIFICATIONS:
⦁    Education:  Associate degree (A.A./A.S.) or equivalent in science, business or marketing related discipline.  Bachelor’s degree preferred. 
⦁    Experience:  Experience in a contract research, contract manufacturing and/or pharmaceutical setting preferred.
⦁    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
⦁    Other:  Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals. Strong communication and interpersonal skills. Organizational skills and attention to detail required.  Proficient in word processing, spreadsheet, and database software. Ability to work effectively and efficiently to meet deadlines. Understanding of business/sales process required.

Applications should be sent in writing stating the appropriate reference number with full CV and current salary details via the form below.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.
 
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

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